Job Opening

Quality Assurance Analyst - BPO

job posting no longer active
Job Type Full Time
Date Posted 2018-03-22
Job Location Bacoor, Cavite
Company Information GlobalSync Business Solutions
2nd Floor Agricultural Bank Building #121 Don P. Campos Ave
Dasmarinas City, Cavite
4114
Website: http://www.globalsyncbiz.com/
Global Contact Services at its Finest!

GlobalSync Business Solutions is one of those fresher Business Process Outsourcing (BPO) Service and Contact Management Solutions providers in the Philippines and across the world. It is currently one of the contact centers based in Dasmariñas, Cavite, a progressive urban hub in the southern part of Metro Manila, and delivers superior management and services for any contact center requirements in any market, be it local or international - both for outbound account and inbound account handling. Its wide range of contact center solutions, which includes Voice and Non-Voice based services, Front-end to Back-end BPO services and other Specialized program services.

Gearing towards becoming one of those contact centers major players in the Outsourcing and Off-Shoring industry, GlobalSync Business Solutions aim to improve and develop its business in such a way so as to surpass client expectations and trends in the market. GlobalSync Business Solutions is committed to provide its clienteles with the most cost-effective rates, management and strategies to meet their demands and requirements.

GlobalSync Business Solutions is a multi - faceted Contact Center and Business Process Outsourcing, owned and run by American corporation that has been serving verticals of different market since 2004.
Job Description • Monitor and verify sales calls in accordance to given verification guidelines. • Responsible for listening to and recording agent’s call handling • Effectively verify sales, activation, etc. for accuracy and reports discrepancies in a timely and appropriate manner • Responsible for identifying all faults or problems in a call. • Responsible for evaluating sales reports together with recordings of all faults or problems and where appropriate corrective actions are needed • Responsible for conducting a follow up monitor of calls after the corrective action to ensure all faults and problems are remedied. • Responsible for identifying common faults or weaknesses and recommends Preventive Actions • Responsible for submitting daily, weekly and monthly reports • Upon request of Supervisor, monitors the number of contacts and actual sales presentations of a particular agent • Communicate with TQA Head and/or Program Manager regarding certain sales updates and changes. • Complies with the verification and assessment procedures as laid down by the client/company • Prepares feedback for agents when required based on errors or improved results • Completes all reports as required. • Assists in storage of recording as directed.
Job Qualifications • Candidates must be a Bachelor’s/College Degree in any field
• Good Listening Skills
• Good Analytical Thinking
• Excellent Interpersonal and Communication Skills
• Knowledgeable in MS Office applications
• QA Experience is an advantage but not required.
How to apply to this job Interested applicants may send a copy of most updated resumé at careers@gsyncbiz.com
Work Schedule: Monday to Friday : Night Shift
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